Frequently asked questions
How do I find and hire a local provider?
Choose a service category and select your city or postal code from the suggestions, then select Search to see matching provider profiles. When you are ready, post a job, review interested providers and choose who to hire. Agree on the scope, price and timing with your provider. Availability varies by service and location. Search the marketplace.
Do I need an account to post a job?
You can browse providers and start a Fast Booking request before signing in. To publish, log in or create a Service Seeker account and complete the required verification and profile steps. Review your job details, location and timing before posting. Starting a request does not publish it automatically. Start a job request.
Can I add pictures to my job request?
Yes. Choose Upload pictures or Take pictures in Fast Booking to add optional job photos. You can select up to 6 pictures, 10 MB each; larger pictures are reduced automatically when supported. Guest selections stay local and can be restored in the same browser tab for up to 24 hours when browser storage is available. Sign in and review your selected pictures before publishing.
What can I do with a free provider account?
You can set up your profile, upload supporting documents and add project examples without a subscription. Eligible providers can browse limited matching job previews. Opening full new-job details and showing interest require an active paid subscription.
How do I manage my provider subscription?
Open Subscription in your provider workspace to view plans and your subscription status. Manage Billing opens Stripe to update payment details. To stop renewal, use Cancel Subscription or Cancel After Billing Cycle in the provider workspace. The available controls depend on your current subscription status. For help with a charge or billing issue, contact support@pronearme.ca.
How do I reset my password?
On the login page, choose Forgot password? and enter the email used for your account. Follow the instructions in the password-reset email. If you do not see it, check your spam or junk folder or contact support. Go to login.
Text-message support opt-in
What to include
- Your ProNearMe account email.
- The job or payment reference, when applicable.
- A short description of what happened.
- Do not send passwords, verification codes, government identification, or full payment-card details.
Availability and emergencies
Support messages and voicemail are reviewed during normal business operations. ProNearMe is not an emergency service. For immediate danger, call 911 or the appropriate local emergency service.
Business information
ProNearMe is a Canadian local-services marketplace. Business Number: 772051959. General business inquiries can be sent to info@pronearme.ca.