How to request deletion
- Email support@pronearme.ca with the subject ProNearMe account deletion request.
- Include the email address or phone number used for your ProNearMe account and whether you are a service seeker or provider.
- Support will verify that you control the account and explain any active job, subscription or data-retention steps before completing your request.
If the email button does not open, copy the address into your email service. Do not send passwords, sign-in codes, identity documents or payment-card details in your initial request.
Jobs and subscriptions
Tell support if you have an active job or provider subscription. Support can help you resolve open work and review subscription cancellation. Opening an email or uninstalling the app does not cancel a subscription or immediately delete your account.
What happens to your data
Once your request has been verified and processed, we delete or anonymize eligible personal data associated with your account, including eligible profile and uploaded content. This is an account-deletion request, not a temporary account suspension.
Some records may be retained where needed for billing, tax or legal obligations, disputes, security or fraud prevention. Retention depends on the record and the reason it must be kept. Backup copies may remain temporarily until they cycle out. See our Privacy Policy for details, including provider identity-review information.
Cannot access your registered email or phone?
Contact support@pronearme.ca and explain the access problem. We will help you start the request and establish account ownership.